Terms of service

This is an English translation provided for your convenience. The Czech version is legally binding.

1. Introductory provisions

These terms of service govern purchases from the Silný Kafe online store at silnykafe.shop.

Seller:
Epic Motion s.r.o.
Korunní 2569/108, 101 00 Prague 10, Czech Republic
Company ID (IČO): 23832819, VAT ID (DIČ): CZ23832819
Registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, File 432998

Business premises: Plánická 794/4, 339 01 Klatovy
Email: tady@silnykafe.shop
Phone / WhatsApp: +420 776 260 011

The buyer is the customer who makes a purchase in the online store. These terms do not limit consumer rights under the law in any way.

2. Products and prices

For each coffee we state the description, weight, country of origin and price. We sell whole beans only.

Prices include VAT. The shipping cost is shown in the cart before you complete your order. Prices and offers are valid for as long as they are displayed in the online store.

3. Ordering and conclusion of the contract

You create an order by adding goods to your cart, filling in your details and choosing a shipping and payment method. Before submitting, you can review your order and correct any errors. You submit the order by clicking the button that confirms your obligation to pay.

The purchase contract is concluded when we send you an order confirmation email. The order confirmation email contains a link to these terms of service.

The contract is concluded in Czech. We archive the concluded contract electronically and it is not accessible to third parties.

If there is an obvious error in the price or description of the goods, or if the goods are unavailable, we will contact you and agree on a solution. If you have already paid and the order cannot be fulfilled, we will refund you without undue delay.

4. Payment

Payment methods are shown at checkout and on the Shipping and payment page. We dispatch goods once payment has been received.

5. Shipping and delivery

Shipping methods and prices are listed on the Shipping and payment page and in the cart. We will dispatch your goods without undue delay, no later than 30 days after the contract is concluded.

Ownership of the goods and the risk of damage pass to you when you receive the parcel.

When you receive your parcel, check that it is not damaged. If it is, record the damage with the carrier or refuse the delivery.

6. Withdrawal from the contract

As a consumer, you can withdraw from the contract within 14 days of receiving the goods. The procedure and exceptions (such as opened coffee) can be found on the Withdrawal from the contract and complaints page.

7. Complaints

Rights arising from defective performance and the complaints procedure are set out in our complaints procedure on the Withdrawal from the contract and complaints page.

8. Privacy

The processing of personal data is governed by our Privacy Policy.

The online store runs on the Shopify platform. You always conclude the purchase contract directly with us, not with Shopify.

9. Out-of-court dispute resolution

If we cannot reach an agreement, you can contact the Czech Trade Inspection Authority (www.coi.cz), the body responsible for out-of-court resolution of consumer disputes.

Compliance is supervised by the Czech Trade Inspection Authority and, for food, by the Czech Agriculture and Food Inspection Authority (SZPI).

10. Final provisions

The contract is governed by Czech law. If the buyer is a consumer residing in another EU member state, this does not affect the rights granted to them by the law of that state.

We may change these terms of service. Orders are always governed by the version valid on the day the order was submitted.

These terms of service are valid from 7 October 2026.