Shipping and payment

Dispatch

We dispatch orders within 2 business days of receiving payment. Orders received at the weekend or on a public holiday are processed on the next business day.

Delivery within the Czech Republic

After dispatch, the carrier usually delivers your parcel within 1–2 business days. Available shipping methods and prices are shown in the cart before you complete your order.

Delivery to Slovakia

We also deliver to Slovakia. After dispatch, your parcel usually arrives within 2–3 business days. Available shipping methods and prices are shown in the cart before you complete your order.

Free shipping

Shipping is free on orders over CZK 2,000 (Czech Republic) or EUR 80 (Slovakia).

Delivery times are estimates. Delays may be caused by the carrier or by events beyond our control. We will always deliver your goods no later than 30 days after the contract is concluded.

Parcel tracking

Once your order has been dispatched, we will send you an email with a tracking link.

Damaged parcel

When you receive your parcel, check that it is not damaged. If it is, record the damage with the carrier or refuse the delivery.

If you only notice damage after opening, email us as soon as possible at tady@silnykafe.shop, ideally within 48 hours. Please include photos and your order number. This does not limit your statutory rights.

Payment

You can pay by card, Apple Pay, Google Pay or Shop Pay. We dispatch goods once payment has been received.

Contact

For questions about shipping, email us at tady@silnykafe.shop or message us on WhatsApp at +420 776 260 011.